Terms of Sale

Who you're buying from

KaSa Traditional Wear is a small family business in Sydney, NSW, Australia. You can reach us on WhatsApp or phone +61 410 335 189 or by email at kasatraditionalwear@gmail.com.

Ordering

• Choose your product and size on our website and tap Order. This opens a WhatsApp chat with the details filled in. You can also order through Instagram, Facebook or our contact form.
• Your order is confirmed once we've replied to confirm the item is in stock and told you the total, including shipping.
• Colours can look slightly different on different screens. Ask us for more photos or a video before you buy.

Prices and payment

• Prices are in Australian dollars (AUD). Shipping is added to the total we confirm with you.
• We accept bank transfer within Australia. We send our account name, BSB and account number in your chat with us after confirming your order.
• We post your order once your payment has arrived.
• Stay safe: we only give our bank details in your chat with us, never by text from an unknown number. If anything looks different, call or message us on 0410 335 189 before paying.

Delivery

• Australia Post: $11.70 for parcels up to 500 g, $16.00 for 500 g to 1 kg.
• We post within 1–2 business days of receiving payment. Delivery usually takes 2–4 business days within NSW and 3–6 business days interstate. We send you the tracking number.
• Sydney pickup: free, and you can try it on before you pay. Tell us when you order and we'll arrange a time. We don't offer local delivery.
• If your parcel hasn't arrived within these times, message us and we'll follow it up with Australia Post.

Sizing

Our sizes are your bust (chest) measurement in inches: a size 36 blouse fits a 36-inch bust. See the size guide. Because we can't exchange sizes, please check before you order: send us your measurements and we'll tell you the exact size of the piece before you pay.

Returns and exchanges

We don't accept change-of-mind returns or exchanges on posted orders, including for size, colour or if you no longer need the item. If you pick up in Sydney, you can try it on before you pay.

Faulty, damaged or wrong items

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

If your item arrives faulty, damaged, or isn't what you ordered, message us on WhatsApp as soon as you can with a photo, and we'll put it right.

Your details

We only use your details to process and deliver your order. See our Privacy Policy.

Changes to these terms

We may update these terms from time to time. The version on this page when you place your order applies to that order.